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FREQUENTLY ASKED QUESTIONS (FAQs)
1. What is DCAS?
2. What is the NOE?
3. What is the Filing Period?
4. Why do I need an online account?
5. Am I required to supply my social security number as part of my application?
6. What is an Eligible List?
7. What is Selective Certification?
8. What should I do if I was educated in a foreign country?
9. What should I do if I received some of my education in a foreign country and some in the United States?
10. What if DCAS does not receive my foreign education evaluation from a DCAS-approved foreign education evaluation service?
11. I began completing an application and signed out, but when I returned none of my information was saved. What happened?
12. How do I know if my application information has been submitted correctly?
13. I started to apply, but I left my computer and when I came back, I was signed out. None of the information I completed appeared when I signed back in. What happened?
14. I selected a box but got no response. What happened?
15. Can another applicant (for example, someone else in my household) use the same email address to create an account and apply for an exam?
16. If I live outside the U.S. can I apply for an exam using the Online Application System?
17. Must I be a resident of New York in order to be eligible for employment with the City?
18. Is my personal information secure?
19. I have already applied for one examination and wish to apply for another. Do I have to enter all my information again?
20. What should I do if I have a change of address after I apply for an examination?
21. What should I do if I have a name change (for example, due to marriage) after I apply for an examination?
22. What if I have completed an application and do not see it on file in the “View Status and Summary of Completed Exams” table, or if I call the Interactive Voice Response system and there is no information about my application?
23. What if I do not receive an admission card?
24. Why is there an extra charge for paying with a credit or debit card?
25. I asked for a refund, but the entire amount has not been returned to me. Why not?
26. How do I ask for a refund?
27. What fields are being verified by my credit/debit card company during a credit/debit card transaction?
28. OASys indicated that I would be sent an email to my designated email account, but I cannot find an email. Where is it?
29. Why must I complete an Education and Experience Test Paper (EETP)?
30. What web browser does the Online Application System (OASys)/ExamsForJobs support?
31. Information I have previously entered is not being saved to my application and/or exam. Why is this happening?
1. What is DCAS? [back to top]
DCAS stands for the New York City Department of Citywide Administrative Services, the City agency that is administering these examinations.
2. What is the NOE? [back to top]
NOE stands for Notice of Examination. This is the legal document that informs applicants of all the relevant information about the examination. The NOE describes the Minimum Qualification Requirements that you must possess in order to be found Qualified in the examination. The NOE contains other important information; therefore, you should print a copy and save it for future reference. Be sure to read the NOE carefully and thoroughly to determine that you meet the Minimum Qualification Requirements for the examination before you submit your application. If you submit your application and you are found Not Qualified, your application fee will not be refunded.
3. What is the Filing Period? [back to top]
The Filing Period is a period of three weeks or more during which you can apply for an examination.
4. Why do I need an online account? [back to top]
To be able to apply for an examination you must first create an online account which consists of your name, address, social security number, phone number, e-mail address, userID, and password. You choose your own userID and password and you use them whenever you access the website. After you have created your online account and logged in, you must then fill out the application and either pay the application fee online or, if eligible, request a waiver of the application fee. For certain examinations, you are also able to take the entire examination online.
5. Am I required to supply my social security number as part of my application? [back to top]
Yes. A social security number is required for all civil service examinations given by the City of New York.
6. What is an Eligible List? [back to top]
An eligible list is a listing of all candidates who passed the examination ranked in score order from the person with the highest score at the top of the eligible list to the person with the lowest score at the bottom.
7. What is Selective Certification? [back to top]
Selective Certification is a process by which applicants who possess a particular specialized skill for which a City agency may have an immediate need are given preference for being hired from the eligible list over other candidates who do not possess that particular specialized skill.
8. What should I do if I was educated in a foreign country? [back to top]
In order to receive credit in the examination for your foreign education, you must have your foreign education evaluated by one of the DCAS-approved foreign education evaluation services. Read our FOREIGN EDUCATION EVALUATION GUIDE carefully. This document will provide you with all the information you need regarding what to do about your foreign education, as well as a list of the DCAS-approved foreign education evaluation services. If you have previously arranged to have a foreign education evaluation sent to us directly from an approved service, you do not need to submit a new one. Only evaluations sent to DCAS directly from the approved evaluation services will be accepted. Photocopies of evaluations sent to us by candidates will not be accepted.
9. What should I do if I received some of my education in a foreign country and some in the United States?  [back to top]
If your highest education credential was obtained in the U.S., it may supersede your foreign education. For example, if you have a Baccalaureate degree from a foreign country but you also have a Masters degree from the U.S., your U.S. Masters degree may supersede your foreign Baccalaureate degree so you may not need to submit an evaluation of your foreign Baccalaureate degree.
10. What if DCAS does not receive my foreign education evaluation from a DCAS-approved foreign education evaluation service? [back to top]
If DCAS does not receive an evaluation of your foreign education from a DCAS-approved foreign education evaluation service within eight weeks of the close of the application period for the examination you will be found Not Qualified. After the eligible list for the examination has been established you will receive a Disqualification Notice informing you of the reason you were found Not Qualified and of your right to appeal that finding.
11. I began completing an application and signed out, but when I returned none of my information was saved. What happened? [back to top]
You must complete the entire application for the data to be saved. If you did not complete the entire application screen before logging out, the information is lost and you will have to re-enter it.
12. How do I know if my application information has been submitted correctly? [back to top]
Before you submit your information, you will be prompted to review your responses. You will also have the option to print a copy of your responses to keep for your own records. This will allow you to check the information before your final submission. After you have submitted your application you will receive a confirmation number that identifies the title and number of the examination for which you have applied.
13. I started to apply, but I left my computer and when I came back, I was signed out. None of the information I completed appeared when I signed back in. What happened? [back to top]
Your login session will remain active as long as you save information or refresh any page within 20 minutes. After 20 minutes of inactivity, you will be required to log in again. If you were in the process of inputting information but did not save the information within 20 minutes, any information on that page will be lost. However, only the information on that one page will be lost; any information that you saved earlier will remain saved.
14. I selected a box but got no response. What happened? [back to top]
This website uses popup windows to display key information. Please make sure that you have not disabled popup windows on your browser. For more information please refer to your browser’s settings.
15. Can another applicant (for example, someone else in my household) use the same email address to create an account and apply for an exam? [back to top]
No. To ensure privacy and security, each Online Application System account must have its own unique email address.
16. If I live outside the U.S. can I apply for an exam using the Online Application System? [back to top]
Yes. However, applicants using the Online Application System must have a valid U.S. address. In addition, under the Immigration Reform and Control Act of 1986, you must be able to prove your identity and your right to obtain employment in the United States prior to employment with the City of New York.
17. Must I be a resident of New York in order to be eligible for employment with the City? [back to top]
Some City positions require New York City residency while other positions do not. Be sure to check the Notice of Examination for information concerning residency requirements.
18. Is my personal information secure? [back to top]
Please refer to http://www.nyc.gov/privacy for a statement of our privacy policy. Your credit/debit card information is not stored in our system.
19. I have already applied for one examination and wish to apply for another. Do I have to enter all my information again? [back to top]
No. If you have already applied for one examination and wish to apply for a subsequent one, you should access the website as a return user by selecting the link on the left of the homepage. After entering your userID and password, your previous application information will be displayed. However, you must re-enter your credit/debit card, fee waiver information, or submit your paper fee waiver documentation for each separate examination.
20. What should I do if I have a change of address after I apply for an examination? [back to top]
If the eligible list for the examination for which you applied has not yet been established, you should send a letter stating your social security number, exam title, exam number, old address and new address to:
 
DCAS Examining Service Section
1 Centre Street, 14th Floor South
New York, NY 10007
Attention: Record Room
 
If the eligible list for the examination for which you applied has already been established, you should send a letter stating your social security number, exam title, your list number, old address and new address to:
 
NYC DCAS
1 Centre Street
New York, NY 10007
Attention: Certification Unit, Room 2150 South
 
Please note, you may also request a change of address by coming to the reception area at DCAS in Room 2150 South at 1 Centre Street in lower Manhattan and completing a change of address form. Your letter or completed form will result in a change of address for every eligible list on which your name appears.
21. What should I do if I have a name change (for example, due to marriage) after I apply for an examination? [back to top]
If the eligible list for the examination for which you applied has not yet been established, you should send a letter stating your social security number, exam title, exam number, former name, and current name, along with one of the following documents, as appropriate:
Copy of Marriage Certificate
Copy of Court Order
Copy of Divorce Decree
Copy of any other legal document to verify the name change
 
Send the above information to:
DCAS Examining Service Section
1 Centre Street, 14th Floor South
New York, NY 10007
Attention: Record Room
 
If the eligible list for the examination for which you applied has already been established, you should send a letter stating your social security number, exam title, exam number, former name, and current name, along with one of the following documents, as appropriate:
Copy of Marriage Certificate
Copy of Court Order
Copy of Divorce Decree
Copy of any other legal document to verify the name change
 
Send the above information to:
 
NYC DCAS
1 Centre Street
New York, NY 10007
Attention: Certification Unit, Room 2150 South
22. What if I have completed an application and do not see it on file in the “View Status and Summary of Completed Exams” table, or if I call the Interactive Voice Response system and there is no information about my application? [back to top]
Email OASys@dcas.nyc.gov for more information and indicate that you have your application receipt.
23. What if I do not receive an admission card? [back to top]
If you do not receive an admission card within 4 days of the test date, please visit the Examining Service Section, 1 Centre Street, 14th floor, New York, NY 10007 to request a new admission card. You must bring your application receipt to obtain you admission card.
24. Why is there an extra charge for paying with a credit or debit card? [back to top]
The City of New York offers multiple payment options. As a convenience to you, the City of New York accepts credit or debit cards.
If you choose to pay with a credit or debit card, you will be charged a fee of 2.490% of the payment amount. This fee is nonrefundable.
You will see this amount before you check out. The fee will be shown as a separate charge on your credit or debit card statement, and the New York City Department of Finance will be the merchant.
25. I asked for a refund, but the entire amount has not been returned to me. Why not? [back to top]
If you have been given a refund and you paid with a debit or credit card, only the base amount will be returned to you. The convenience fee is a nonrefundable fee.
26. How do I ask for a refund? [back to top]
An applicant who was unable to take or complete an examination may apply for refund of the application fee by submitting a written request therefor to the Examining Service Section of the Department of Citywide Administrative Services within 30 days of the date of the first test in the examination at which he or she was unable to appear with verification that such absence was due to:
  1. compulsory attendance before a court or other public body or official having the power to compel attendance;
  2. hospitalization;
  3. a clear error or mistake for which the Department of Citywide Administrative Services is responsible.
27. What fields are being verified by my credit/debit card company during a credit/debit card transaction? [back to top]
Your credit/debit card company verifies the numerals in your street address, the zip code and the credit card verification (CVV) number.
28. OASys indicated that I would be sent an email to my designated email account, but I cannot find an email. Where is it? [back to top]
Please be aware that emails from OASys may be filtered by your email provider. Please check your email’s “junk” or “spam” folder if you have not received the appropriate correspondence from OASys.
29. Why must I complete an Education and Experience Test Paper (EETP)? [back to top]
Many examinations require that an applicant complete an Education and Experience Test Paper (EETP). You should refer to the Notice of Examination to see if the EETP is a Required Form. The information obtained from a completed EETP is used to determine if you meet the minimum qualification requirements for the title. In addition, if the test is a rated Education and Experience test, the information you provide in the EETP is used to derive your score and list number. If you are filing online and the EETP is required, you must complete the EETP online. If you are filing online, and you do not complete the EETP online as required, you will be marked Not Qualified for the examination.
30. What web browser does the Online Application System (OASys)/ExamsForJobs support? [back to top]
This site is best viewed with a resolution of 800x600 (or higher) and browsers Microsoft Internet Explorer 8, 9, and 10 or Firefox 17, 18, and 19.
31. Information I have previously entered is not being saved to my application and/or exam. Why is this happening? [back to top]
Most likely, you are completing your application and/or exam using multiple tabs/windows on your phone, tablet or computer. OASys does not support multiple tabs/windows. Please be sure to complete your application and/or exam within a single tab to ensure that all information you enter is appropriately received, processed and saved.
 
 
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